24hrEnglish.com and its affiliates owned by LEARN MARKET LLC (hereinafter “24hr English”, “24hrEnglish.com” or “Company” or collectively, “we” or “us or “our”) consider the personal information of all people who use our website 24hrEnglish.com (hereinafter “24hr English”, “24hrEnglish.com” or “Website”) very important, and therefore we have the following Privacy Policy.
The purpose of this Privacy Policy is to demonstrate our commitment to the privacy and protection of all persons who provide their personal data to 24hrEnglish.com. This Privacy Notice describes the ways we may collect information from and about you, and what we do with the information we collect, so that you may make an informed decision about what information you are willing to provide.
By visiting 24hrEnglish.com, or becoming a member, or otherwise providing your personal information to 24hr English via any other means, you are accepting and consenting to the practices described in this Privacy Policy. For purposes of this Privacy Policy, the term “visitor” or “user” includes both those who are and those who are not current customers, and both those who are and those who are not paying customers, whether you pay for access to our online course, or are merely visiting our website, as well as those who interact with us through other means, including other online services (e.g., e-mail, chat, video chat), by phone, text messages, fax, by written correspondence, or in person.
1. Personal Information Collected
2. Use of Personal Information Collected
3. Location, Retention, Period of Use and Disposal of Personal Information
4. Disclosure of Personal Information to Third Parties
5. User Control of Personal Information
6. Personal Information Security Guidance
7. Inquiries or Complaints
8. Changes in Privacy Policy
1. Personal Information Collected
In the process of using the service, IP address, cookies, service usage history and device information may be generated and collected. Personal information collected from users at the time of visiting 24hr English is as follows:
When you visit our Website, our server logs your IP address (unique network address), the time and duration of your visit, and the time and duration of your visit to the specific website pages you view. IP address, cookies, service usage history and device information may be generated and collected. If you arrive at our website by clicking a search engine result (paid or unpaid), a link from another website, or a link in an email, we may capture information that tracks your visit from that link. We may also capture information about your computer system, such as your browser type and operating system.
Cookies
We may place a cookie on your hard drive during the web visit. A cookie is a unique identifier that we use to help us identify the number of unique visitors to our website, as well as repeat visitors, and the source of the visits. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us to allow us to improve the services we offer to you through our website and allow us to identify which webpages are being used.
You can choose to accept or decline cookies. If you do not wish cookies to be placed on your computer, they can be disabled in your web browser. The option to do this is normally found in your browser’s “security settings” section. However, please note that declining or permanently disabling cookies in your browser may hinder your experience and use of 24hr English and prevent you from taking full advantage of the online course or the website, as well as hinder your internet experience with other websites and interactive services.
Membership Signup
The following personal information is collected from users who voluntarily choose to purchase a subscription membership by making a payment and opening an account:
Required – email address, user name + password, first and last name, country and postal code.
Membership Use
Personal information collected from member users during service use is as follows:
Personal information, course completion data, and preferences may be collected from users by 24hr English during individual service use, including communications and interactions with the online course, and during payment processes.
In the processing of payments to 24hr English, the following payment information may be collected by third party processors:
First & last name, complete address, phone number, and payment information.
- Credit Card Payment: Credit card company name, credit card number, etc.
- Alipay Payment: Alipay bank account ID, etc.
- Google Pay & Apple Pay: less information than a typical online credit card transaction, or in any case, no more information than a typical online credit card transaction.
Personal Information Received From Users In European Union Countries
At this time, 24hrEnglish does not intentionally target or market to customers in European Union countries. Any member or membership arising from a user who makes a payment in a European country is unintentional. Regardless, if this situation should occur, any processing of personal information from individuals in European countries would be:
- occasional,
- does not include, on a large scale, processing of special categories of data like racial or ethnic origin, political opinions, religious or philosophical beliefs or processing of personal data relating to criminal convictions and offences, and
- is unlikely to result in a risk to the rights and freedoms of natural persons, taking into account the nature, context, scope and purposes of the processing.
Sensitive Information
We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs, or other sensitive information.
Children’s Online Privacy Protection
24hr English is not designed for or directed to children under the age of 18, and our Terms of Use prohibit users under the age of 18 from creating an account or accessing our website without the full consent and constant supervision of a parental guardian. If you believe or suspect that our Terms have been breached and we have unintentionally collected the personal information of a child or user under the age of 18, please contact us at compliance@24hrEnglish.com immediately so that we may delete it.
Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. The privacy policies of those websites may differ from 24hr English practices and are not controlled by 24hr English or covered by this Privacy Policy. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this Privacy Policy. We do not make any representations about third-party websites, and we encourage you to review their privacy policies before using those sites or submitting your personal data.
2. Use of Personal Information Collected
24hr English uses personal information only for membership management, service development, provision and improvement, maintaining a safe internet-use environment for our users, and the following purposes:
Personal information is used for identity verification, purchase and payment, and delivery of services when a user is provided with access to the online course or other paid premium services.
Personal information is used for maintaining a history of services and for frequency analysis and statistics on service use, and other service analysis and statistics.
Personal information is used to build and maintain a safe service environment, so that users can use 24hr English safely in the context of security, privacy, and minimal risk.
Personal information is used for marketing and promotional purposes such as providing course updates, services, event information, participation opportunities, and advertisement information.
24hr English may use your personal information to process your service requests, deliver products and services, process payments, communicate with you about orders and preferences, provide access to secure areas of the Website or the online course, notify you about updates to the online course, recommend products or services that might be of interest to you, personalize your visit to our website, and to review, develop and continually improve the services we provide online. We may also use this information to prevent or detect fraud or abuses of our Website and to enable third parties to carry out technical, logistical or other functions on our behalf.
We limit the use of personal information to the purposes identified in this Privacy Policy and for which the individual has provided implicit or explicit consent.
3. Location, Retention, Period of Use and Disposal of Personal Information
24hr English holds your personal information on servers located in the U.S. If you choose to provide us with your information, you consent to the transfer and storage of that information on our servers located in the United States. The information we collect is subject to U.S. state and federal law. If you are accessing 24hr English from other jurisdictions, please be advised that you are transferring your personal information to us in the United States. The server host’s role is limited to providing a hosting and storage service to 24hr English and to provide the necessary level of protection for the data stored. If you do not want your personal information to be transferred to a server located in the U.S., you should not provide 24hr English with your personal information or use the Website.
4. Disclosure of Personal Information to Third Parties
Other than that which is stated and included in our Terms and/or this Privacy Policy, 24hr English does not provide user personal information to third parties without prior consent of the user. However, 24hr English provides personal information when the user or member directly agrees to providing personal information in order to use products or services of an external affiliate, and when the user or member is obliged to submit personal information in accordance with the relevant laws and regulations. Personal information we gather is for internal use only, and 24hr English will not authorize the release of this information to anyone outside 24hr English or our affiliates (except to third party service providers to who perform functions on our behalf but in such event personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function), unless you have consented to such disclosure.
If you breach our website terms of use, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, such as a lawful request from public authorities in regard to law enforcement or national security requirements, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and security or credit risk. In other words, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.
We may release the information we collect to a third party if the information is provided to enable the third party to provide services to us, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Policy, and is permitted to use the information only for the purpose of providing services to us. All communications of personal information to third parties will be done in a manner consistent with applicable laws and regulations, as well as our internal information security and Privacy Policy.
5. User Control of Personal Information
Right to Access Your Personal Information
You have the right to access your personal data. In most cases, you can control and access your personal account information at any time yourself. 24hr English does not see, have access to, or store your payment information. Your payment data is authenticated and stored through the third party payment gateway you choose to make your payment. If you need assistance and believe that any personal information we have about you is incorrect, or is, has been, or might be used inappropriately, please contact your payment gateway directly or us, and we will take steps to correct or delete the information, or restrict its use, as appropriate.
Opting Out of Communications
You may choose to opt-out of receiving communications from 24hr English (except as necessary to provide services for which you have voluntarily opted-in or paid, or for meeting applicable legal requirements or permitting third party service providers who perform functions on our behalf as described in section 4 of this Privacy Policy), including your opting out of receiving future email correspondence. We will not use your contact information to correspond with you about our services if you are not using those opt-in services and you ask us not to. Please send your request in writing to ATTN: Compliance Management, LEARN MARKET LLC dba 24hrEnglish.com, 9801 Westheimer Rd, Suite 300, Houston TX 77042. Please note that it may take up to fifteen working days to remove your contact information from our communications lists, so you may receive correspondence from us for a short time after you make your request.
6. Personal Information Security Guidance
24hr English is committed to commercially reasonable safeguards, best practices, and approaches to keep your information secure and prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with limited access and our company databases are accessible only by 24hrEnglish.com. However, while we make reasonable efforts to prevent third party, non-affiliate access to personally identifiable information, all data transmission over the Internet is not 100% secure, and information disclosed online can potentially be collected and used, illegally or otherwise, by those other than the intended recipients. Therefore, despite these safeguards, we cannot guarantee the security of any information you transmit to our Website, or guarantee that information on our website will not be improperly accessed, disclosed, altered, or destroyed. In view of the foregoing, we cannot guarantee or warrant that your personally identifiable information will not be disclosed to or accessed by parties other than those authorized under this Privacy Policy.
We use reasonable measures to safeguard the security and integrity of your personal information through procedures and technology designed for that purpose.
You should always safeguard your own personal information by protecting any passwords, usernames or other identifying information used to access your account with us and by safely disposing of any personal information that is no longer needed.
Verification
24hrEnglish.com utilizes the self-assessment approach to assure its compliance with its Privacy Policy. 24hr English regularly verifies that the Privacy Policy is accurate, comprehensive, and prominently displayed, and conducts its self-assessment periodically to ensure that all relevant privacy practices are being followed. Internal procedures for periodically conducting objective reviews of compliance are in place.
Communication
Individuals are informed that their personal information is:
- used only for the purposes identified in the Privacy Policy and only if the individual has provided implicit or explicit consent, unless a law or regulation specifically requires otherwise,
- retained for no longer than necessary to fulfill the stated purposes, or for a period specifically required by law or regulation, and
- disposed of in a manner reasonably intended to prevent loss, theft, misuse, or unauthorized access.
7. Inquiries or Complaints
24hr English has designated both a data protection officer and a manager who would respond to inquiries and complaints related to personal information. If you have a question or complaint about this Privacy Policy or our information collection practices, please write to us at:
LEARN MARKET LLC dba 24hr English
ATTN: Compliance Management
9801 Westheimer Rd, Suite 300
Houston, TX 77042
We will investigate the matter and are committed to resolve any privacy concerns that you may have. Should any dispute or controversy arise out of or relating to this Privacy Policy, our website, or related services provided by us (with the possible exception of specific agreements with customers regarding products or services governed by the terms and conditions of 24hrEnglish.com), it shall be subject to the jurisdiction and venue of State and Federal Courts in Harris County, Texas, and shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.
If any portion of this Privacy Policy is deemed void or unenforceable, then that provision shall be deemed severable from this Privacy Policy and shall not affect the validity and enforceability of the remaining provisions. In addition, please note that 24hrEnglish.com owned by LEARN MARKET LLC is subject to the investigatory and enforcement powers of the Federal Trade Commission.
8. Changes in Privacy Policy
Our website changes constantly and our Privacy Policy may also change from time to time. You should check our website frequently to see recent changes; however, our priority moving forward will be to protect each individual’s personal information, and we will never materially change our Privacy Policy without user consent in a way that is inconsistent with that priority.
In the event of a merger, acquisition, reorganization, sale of all or substantially all of its assets, or sale of 24hrEnglish.com owned by LEARN MARKET LLC, or sale of LEARN MARKET LLC, LEARN MARKET LLC may transfer your personal information to a third party as a part of such merger, acquisition, reorganization, or sale. In such an event, we will require such third party to honor our current Privacy Policy, until or unless the third party provides you with notice of changes to the Privacy Policy and permits you to exercise any rights you may have under applicable laws to limit disclosures of information about you.
This Privacy Policy was last updated on December 20th, 2023.